Sports App's Privacy Policy

Sports App (https://sportsapp.ws) is a trusted online Sports Betting and gaming platform in Bangladesh. We believe your personal data belongs to you — and protecting it is our responsibility.

This privacy policy ("Policy") explains what information Sports App collects, why it collects it, how it is used, and how it is kept secure. This policy applies to our website, mobile app, and all other services.

By using Sports App, you are considered to have accepted this privacy policy. If you do not agree with this policy, please refrain from using the platform.

Sports App collects various types of information to deliver its services. This data comes from two main sources — what you provide directly, and what is automatically generated through your use of the platform.

Information Provided Directly

Automatically Collected Information

• IP address & approximate location
• Device type, operating system, and browser version
• Time spent on the platform & list of pages visited
• Betting History & Transaction Records
• Login time, logout time & number of sessions
• Cookies & Local Storage Data

Sports App uses your information only for the specific purposes listed below. Your data is never used beyond these stated purposes.

• Account Creation & Management: For registration, login, and profile management.
• Identity Verification: To complete the KYC process for fraud prevention and anti-money laundering compliance.
• Payment Processing: To verify and process deposit and withdrawal requests.
• Customer Service: To respond to your complaints and inquiries, and to resolve issues.
• Security Assurance: To detect unauthorized access and fraudulent activity.
• Promotional Communications: To inform you about bonuses and offers (you can opt out at any time).
• Legal Obligation: To provide required information in compliance with regulatory directives.
• Service Improvement: For analytical purposes to improve your platform experience.

We never sell or rent your data to advertising agencies or third parties for marketing purposes.

Sports App uses cookies and similar technologies on its website and app to make your browsing experience smoother and more personalized.

Cookie Type

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functionality Cookies: Remembers your preferences and settings (such as language selection).
• Analytics Cookies: Helps us understand how the platform is used — applied toward improvements and development.

You can delete or disable cookies at any time through your browser settings. However, disabling certain essential cookies may affect the availability of some platform features.

Sports App does not generally share your personal information with third parties. However, limited information may be shared in the following specific circumstances:

• Payment Providers: Authorized payment gateways such as bKash, Nagad, and Rocket — only the information necessary to process transactions.
• Identity Verification Services: Approved verification body for the KYC process.
• Law Enforcement Authorities: Where required by a court order or legal obligation.
• Technology Partners: Hosting & infrastructure providers — under strict confidentiality agreements.

In all of the above cases, data sharing is kept to a minimum and is strictly purpose-driven. Sports App ensures that all partner organizations adhere to the same standard of privacy practice.

Sports App uses industry-standard security technology to protect your data. Our security framework operates on multiple layers:

• SSL/TLS Encryption: All communications across the website and app are encrypted.
• Password Hashing: Your password is never stored in plain text.
• Two-factor authentication (2FA): An added layer of security for login and withdrawals.
• Firewall & DDoS Protection: Advanced security measures at the server level.
• Regular Security Audits: Regular audits conducted by third-party specialists.
• Restricted Access: Only authorized personnel can access your data.

Please note — no platform can guarantee 100% security on the internet. Keep your password strong and never share it with anyone.

Sports App does not retain your data longer than necessary. The general policy is:

• Active Account: All data is retained for as long as your account remains active.
• Closed Account: Due to legal obligations, transaction records are retained for up to 5 years even after account closure.
• KYC Documents: Retained for up to 5 years from the date of verification.
• Support Conversations: Up to 2 years from the date of last contact.
• Analytics Data: Anonymized data retained for up to 1 year.

After the specified period, data is securely deleted or irreversibly anonymized.

As a Sports App user, you have important rights over your personal data. You can exercise these rights at any time:

To exercise these rights, email us at support@sportsapp.ws. We typically respond within 7 business days.

Sports App strictly prohibits registration by anyone under the age of 18. We do not knowingly collect personal information from minors.

• Date of birth is verified at the time of registration.
• KYC documents may be requested if there is any suspicion.
• Any account identified as belonging to a minor is immediately suspended.

Sports App may update this privacy policy as needed. For any significant changes, we will:

• The date of the latest update will be noted on this page.
• Send a notification of the change to your registered email.
• A notice will be displayed when you log in to the platform.

Continued use of Sports App after any changes takes effect constitutes your acceptance of the updated policy. Please check this page regularly.

If you have any questions, concerns, or complaints regarding this privacy policy, please get in touch with us:

• Email: support@sportsapp.ws
• Time: 24 hours a day, 7 days a week
• Language: Bengali & English
• Response Time: Usually within 7 business days

We take all privacy-related requests seriously and aim to resolve them within the designated timeframe.